We strive to ensure every order is packed and shipped correctly. If you have received an item that does not match your order, we will resolve the issue quickly and at no extra cost to you. Please follow the guidance below.
1. Eligible Situations
You can file a request if:
- Received a different style, size or color of diaper bag than you ordered
- Got an entirely different product instead of your purchased item
- Quantity of goods does not match your order
Note: Slight color difference due to lighting or screen display is not regarded as wrong delivery.
2. Claim Period
Please submit your request within 30 days after delivery. We recommend checking your items immediately upon unboxing.
3. Our Solutions
Once your case is confirmed:
- Free exchange for the correct product
- We cover all return and reshipping fees
- Full refund is also available if you no longer want the item
4. Step-by-Step Process
Gather evidence
Take clear photos of the received goods, original packaging and your order details. Keep your order number handy.
Contact support
Send all photos, order number and a short explanation via our message center or support email. Let us know your preferred solution: exchange or refund.
Follow our instructions
Our team will reply within 24 working hours. We will tell you how to return the incorrect item, then arrange the correct delivery or refund right away.
5. Important Reminders
- Do not use, damage or modify the wrong product before processing.
- Keep all original packaging intact.
- Return items in the original condition to avoid processing delays.
Our Promise
We sincerely apologize for the trouble brought by incorrect delivery. Your shopping experience matters most to us. We will process your case efficiently until everything is settled.Feel free to contact our customer service if you have any questions.— Mamigo Service Team